Frequently Asked Questions
What Makes Mad Owl Products Unique
WHAT SETS TOP NOTCH AB ROLLERS APART FROM OTHER AB ROLLERS?
A hint is in the name: our ab rollers feature adjustable notches that change the resistance to increase or decrease the intensity of your workout. Additionally, our patented design features an ultra-wide, non-skid wheel so you can have unparalleled stability and control over your ab exercises.
Most ab rollers you’ll find in stores include a retractable spring. Mad Owl Fitness rollers don’t have this spring, as we’ve found it to be far less effective than our design. You won’t find a better ab roller on the market, especially in this price range.
We use industrial-quality materials for our rollers, and we’ve prioritized a low-impact, ergonomic design that takes pressure off the wrists and redirects it to the forearms for a safer and more effective ab roller workout. Plus, it comes with customized knee pads that are stored right in the roller itself.
WHAT MATERIALS ARE TOP NOTCH ROLLERS MADE OUT OF?
We didn’t skimp on quality materials for our rollers. We use a type of industrial-strength plastic, ABS, that is highly valued for its impact resistance, structural integrity, and stiffness.
ABS plastic will not bend and negatively impact your workout, unlike cheaper ab rollers. This also makes our Top Notch products more long-lasting and durable.
Our wheels are made out of a specialized rubber that’s designed to stay in place and not skid, so you can worry less about balance and focus on training your core.
I HAVE BAD WRISTS. CAN I STILL USE AB ROLLERS?
Normal ab wheels put a lot of strain on wrists, barring many people with weak wrists or injuries from using them effectively. Our Top Notch Ab Rollers are different: we have specifically designed them to have a low impact on the wrists.
Our rollers feature armrests that allow you to position your weight in such a way that you’re supported by your forearms and not your wrists. Not only does this prevent strain and injury, but it also allows you to focus more on targeting your abdominal muscles, giving you a better workout overall.
WHAT’S SO SPECIAL ABOUT OUR GURU MAT?
Our Guru Mat is designed especially to work with our Top Notch ab rollers. Easy step-by-step instructions for do-it-yourself workouts are printed with the The Guru Mat three-step guide right on the mat. The mat also features guidelines for where to place the ab roller wheel, so you’ll never have to remember how to best use a roller for a great workout.
.This includes suggested yoga poses to incorporate with your workout, a full month calendar to challenge you and track your progress, set and rep suggestions, and a nutrition chart to use along with your workout schedule to burn calories.
HOW DO I ORDER?
Ordering is easy and secure. Simply add products to your cart and go to checkout at the top of the page. In checkout, you will be asked to fill in your address information. Check that you have the correct information (products, contact information), select your preferred payment method, and click 'Place order'.
Depending on the selected payment method, you might be directed to a third party payment method page like PayPal where you will need to fill in your payment information. Make sure you do not close the browser or the page until after you have made your payment and are redirected back to our store website.
Security is always our top priority. We use industry-standard SSL for secure shopping, a security technology that encrypts data between a web server and a browser.
HOW DO I VIEW AN ORDER I’VE PLACED?
When you place an order, you will receive an order confirmation to your email address. Make sure you have entered the correct email address to your order. You can always view your orders by logging into your Mad Owl Fitness account.
HOW DO I MODIFY MY ORDER?
Once your order has been placed, you will not be able to modify it. This includes billing and shipping addresses, credit card information, and product quantity. You can, however, request to cancel your order, provided it has not already been shipped.
HOW DO I CANCEL MY ORDER?
You may submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be approved if your order has already been shipped.
If your order cannot be canceled, you will get an email notification when the order is shipped. If you still do not want the products, you may refuse shipment. If you are unable to refuse shipment or if you have any other questions, email us at firstname.lastname@example.org to submit a request to return your order.
Returns, Refunds, and Replacements
HOW DO I RETURN MY ORDER?
You can submit a request to return a portion of your order or the entire order. Email us at email@example.com to initiate a return. A return address will be provided and the package must be received within 30 days.
For your protection, we recommend that the items be returned using a mail carrier that provides shipment tracking or insurance. Please note that customers are responsible for return shipping and handling fees.
HOW DO I REQUEST A REFUND?
To request a refund, you must look up your order in your Mad Owl account and then use the 'request a refund' option to submit your request. Email us at firstname.lastname@example.org with questions.
WHEN WILL MY REFUND CREDIT APPEAR ON MY CREDIT CARD?
Your refund credit will appear on your card 7-10 business days after we receive your returned package.
RETURNS & REPLACEMENTS FOR DAMAGED GOODS
If you receive a product that is somehow damaged or defective, please notify email@example.com. We’ll do our utmost to ensure your order gets to you in perfect condition.